FAQs

Answers to frequently asked questions.

Where should I run the SOT and the Settlement Reports?
NOTE: THIS FEATURE MAY NOT BE ACCESSIBLE BY ALL USERS Run the Statement of Taxes in Ascent (web) if you are: A web-only customer without a Windows cl...
Thu, 18 Mar, 2021 at 10:22 AM
Searching for Multiple Tax Bills (Receipting)
NOTE: THIS FEATURE MAY NOT BE ACCESSIBLE BY ALL USERS When searching for multiple tax bills through receipting:  Bill Number:  Each tax bill is a...
Thu, 17 Dec, 2020 at 8:41 AM
Why can the Bank Receipt Delinquent Tax Payments in Ascent?
NOTE: THIS FEATURE MAY NOT BE ACCESSIBLE BY ALL USERS  During the Ascent product design phase it was determined, by users, to allow banks to collect del...
Tue, 12 Jan, 2021 at 4:20 PM
Who do I contact if I have forgotten my username and/or password?
NOTE: THIS FEATURE MAY NOT BE ACCESSIBLE BY ALL USERS If you are a PUBLIC user: You do not need a password, user name or user log in. Please see Public...
Fri, 22 Jan, 2021 at 11:41 AM
How do I receipt a tax payment and a dog license payment from one check?
NOTE: THIS FEATURE MAY NOT BE ACCESSIBLE BY ALL USERS Enter the check number and tax payment amount. Click Apply Balance and use the drop down to select...
Thu, 17 Dec, 2020 at 8:39 AM
Who do I contact if I am unable to receipt a payment?
NOTE: THIS FEATURE MAY NOT BE ACCESSIBLE BY ALL USERS If you are experiencing issues with receipting, your first line of support is your County contact....
Thu, 17 Dec, 2020 at 8:39 AM
How do I receipt in an amount that is more (or less) than 1st installment but less than the full amount?
NOTE: THIS FEATURE MAY NOT BE ACCESSIBLE BY ALL USERS NOTE: Do not click on 1st Payment (you may click to see the amount due for 1st installment, but ...
Mon, 28 Dec, 2020 at 12:18 PM
How do I change the status of a PP account or RE parcel to/from delinquent?
NOTE: THIS FEATURE MAY NOT BE ACCESSIBLE BY ALL USERS The process is the same for both Personal Property accounts and Real Estate parcels: Navigate to...
Thu, 11 Mar, 2021 at 3:23 PM
How do I clear my browser cache? (Delete browsing history).
It is important to clear your browser cache for multiple reasons. For example: items saved in your cache can use a lot of disk space, and the more informati...
Thu, 17 Dec, 2020 at 8:40 AM
How Do I Disable a Pop-Up Blocker?
Occasionally you may find that certain features do not seem to be working in Ascent (for example you are unable to print a receipt). It may be due to your b...
Mon, 21 Dec, 2020 at 9:53 AM