TTECH IS NOT ABLE TO RESOLVE SUPPORT ISSUES THAT MAY BE CAUSED
BY AN OUTDATED BROWSER.
Please review each of the topics below. These topics should be read by all users and are relevant to all users regardless of web browser type or version.
TABLE OF CONTENTS
- BROWSER AND SYSTEM REQUIREMENTS
- DISABLING POP-UP BLOCKERS
- CLEARING YOUR BROWSER CACHE (DELETING BROWSING HISTORY)
BROWSER AND SYSTEM REQUIREMENTS
It is highly recommended that the Ascent portal be accessed using Microsoft Edge or Google Chrome Version 30 or higher web browser.
Certain features and functions may not perform correctly in previous or later versions of Google Chrome or other web browsers, and, although these browsers may be used, their behavior or support will not be guaranteed.
Adobe Acrobat Reader
Also, in many cases it will also be necessary for the device, computer, or laptop, from which the portal is being accessed, have a current version of Adobe Acrobat Reader installed on it. This is so that documents that are made available through the portal as a Portable Document Format (PDF) file can be viewed. For example, in order to view and print a property tax bill from the portal, the user will need Adobe Acrobat Reader. To get the latest version of Adobe Acrobat Reader, click this link.
DISABLING POP-UP BLOCKERS
If these settings are not set as described below, you will not get receipt PDFs and other reports to display in the browser.
CLEARING YOUR BROWSER CACHE (DELETING BROWSING HISTORY)
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