- To access our support system, go to our website: http://www.transcendenttech.com.
- Place the cursor over the Support icon, click SUBMIT A TICKET
- When the support page opens, click LOGIN to access your support system account. If you do not have an account, you will need sign up. NOTE: The support system account log in is separate from other Ascent product log ins.
- To activate a support system account, click the SIGN UP button. Enter your full name and email address, check the ‘I’m not a robot’ box, click REGISTER.
You will receive an activation email with a link.
Click on the link and enter your full name and a password. Once you click ACTIVATE AND LOG IN you will be directed to the main support page where you can enter a support ticket, check an open support ticket or view Knowledge Base articles.
When the main Support page displays, click on New Support Ticket to enter your support ticket.
NOTE: Fields with an asterisk (*) are required.
NOTE: The more specific the information you provide, the easier it is for us to troubleshoot. In virtually every instance of errors we will try to recreate the error, and as such, will need specific information.
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