• When the support page opens, click LOGIN to access your support system account. If you do not have an account, you will need sign up.  NOTE: The support system account log in is separate from other Ascent product log ins.



  • To activate a support system account, click the SIGN UP button. Enter your full name and email address, check the ‘I’m not a robot’ box, click REGISTER.



You will receive an activation email with a link.



Click on the link and enter your full name and a password. Once you click ACTIVATE AND LOG IN you will be directed to the main support page where you can enter a support ticket, check an open support ticket or view Knowledge Base articles.



When the main Support page displays, click on New Support Ticket to enter your support ticket.





NOTE: Fields with an asterisk (*) are required.

  • Use the drop downs to select your County, the Municipality Type and the Municipality Name. If you are not reporting a municipal issue select County-Only in the municipality drop downs.
  • Use the drop downs to select the Ascent product you are submitting the ticket for, the Module and the Topic.
  • Enter a Subject.
  • In the Description in Detail field please include as much detail as possible about your submission. Some things to consider (as applicable):
    • The exact menu option(s) you took
    • The step-by-step process you were doing
    • At what point in the process an error was received
    • Specific examples of where the problem is, such as:
      • Parcel number
      • Receipt number
      • Permit number
      • License number
      • Owner name
      • Amounts involved
      • Report name as it displays on the system
      • Receipt number
    • Include screenshots and/or copies of reports 
    • Attach files, if applicable



NOTE: The more specific the information you provide, the easier it is for us to troubleshoot. In virtually every instance of errors we will try to recreate the error, and as such, will need specific information.


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